Digital Specialist
Ponderosa Heating, Cooling, Plumbing, Electrical & Drains Ponderosa Heating, Cooling, Plumbing, Electrical & Drains Sisters, OR Sisters, OR Full-time Full-time $20 - $22 an hour $20 - $22 an hour What Is Our Purpose? We work to improve our customers and employees quality of life in a sustainable manner.
We strive to be symbols of the community and better ourselves every day.
What You'll Do:
The Digital Specialist has a primary focus on following up, booking, and confirming digital leads.
The purpose will be to treat these leads with the same importance as a live call in.
This person will perform outbound calls to book new customer leads not generated by an inbound call.
The Digital Specialist is the first touch with the customer and sets the company up for success throughout our relationship.
The priority for this position is to book the call, and have a positive impact on the customer.
This position is responsible for providing a positive white glove concierge experience that is consistent with the service the customer will receive throughout the entire process.
Overall, making the experience easy for our external customers by being pleasant, professional and by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer experience department.
What Your Day-to-Day Looks Like:
Perform outbound calls to new customer leads and existing service club member customers Ensure new leads on the marketing lead tracker are called within 15 minutes Follow up on any Schedule Engine appointments ensuring customers are booked accurately Ensure Schedule Engine leads are called within 15 minutes Complete correspondence with customers hard to reach via phone call Monitor and confirm all bookings through Google Follow up on any emails from World Connect & Centratel ensuring customers are booked Work closely with the CER lead to make sure outbound tasks are fulfilling the needs of the 3 day call board Develop and deliver call scripts with an authentic cadence; be clear, compelling and personable Be professional and establish customer rapport, encouraging repeat business Maintain and update customer accounts with complete and accurate information What We'd Like You to Have:
Proficiency with MS Office products.
Preferred 2
years' experience in customer service with high call volume.
What's In It For you:
Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally.
Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers.
In addition to all the coffee your heart desires, joining Roth means You'll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology.
Being part of a great team with solid infrastructure in place.
You get an opportunity to win, drive change and be in an environment that will focus on your success.
The wage for this position is $20-$22
bonus incentives 100% paid Health, Dental, Vision, and life insurance benefits 401K Retirement matching 6 Paid Holidays Paid Time Off Opportunities for Advancement An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care.
All which lead to giving you more than just another place to work.
We are always looking for passionate individuals to join our team.
Positive attitudes, creative minds, and a strong ethic are essential to our success.
Do you check these boxes? If so, we'd love for you to apply and join our ever-growing team of professionals! A Little About Ponderosa We are a team of home service experts who go the extra mile for our customers.
We believe in the white glove difference and how it makes us shine above the rest.
For nearly 50 years, Ponderosa has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving.
What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon.
And while we are proud of our growth, we've made sure to keep our small-business feel in the community.
Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical.
We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture.
Though we always put the customer first, we know our success wouldn't be possible without our staff.
People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time.
We know it's hiring the right people, for the right position, that will help us serve our community for another 50 years! Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Schedule:
8 hour shift Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Sisters, OR 97759:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
We require a culture index survey to be completed along with your application.
What is a good email for you to receive this survey? Work Location:
Hybrid remote in Sisters, OR 97759.
Estimated Salary: $20 to $28 per hour based on qualifications.
We strive to be symbols of the community and better ourselves every day.
What You'll Do:
The Digital Specialist has a primary focus on following up, booking, and confirming digital leads.
The purpose will be to treat these leads with the same importance as a live call in.
This person will perform outbound calls to book new customer leads not generated by an inbound call.
The Digital Specialist is the first touch with the customer and sets the company up for success throughout our relationship.
The priority for this position is to book the call, and have a positive impact on the customer.
This position is responsible for providing a positive white glove concierge experience that is consistent with the service the customer will receive throughout the entire process.
Overall, making the experience easy for our external customers by being pleasant, professional and by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer experience department.
What Your Day-to-Day Looks Like:
Perform outbound calls to new customer leads and existing service club member customers Ensure new leads on the marketing lead tracker are called within 15 minutes Follow up on any Schedule Engine appointments ensuring customers are booked accurately Ensure Schedule Engine leads are called within 15 minutes Complete correspondence with customers hard to reach via phone call Monitor and confirm all bookings through Google Follow up on any emails from World Connect & Centratel ensuring customers are booked Work closely with the CER lead to make sure outbound tasks are fulfilling the needs of the 3 day call board Develop and deliver call scripts with an authentic cadence; be clear, compelling and personable Be professional and establish customer rapport, encouraging repeat business Maintain and update customer accounts with complete and accurate information What We'd Like You to Have:
Proficiency with MS Office products.
Preferred 2
years' experience in customer service with high call volume.
What's In It For you:
Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally.
Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers.
In addition to all the coffee your heart desires, joining Roth means You'll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology.
Being part of a great team with solid infrastructure in place.
You get an opportunity to win, drive change and be in an environment that will focus on your success.
The wage for this position is $20-$22
bonus incentives 100% paid Health, Dental, Vision, and life insurance benefits 401K Retirement matching 6 Paid Holidays Paid Time Off Opportunities for Advancement An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care.
All which lead to giving you more than just another place to work.
We are always looking for passionate individuals to join our team.
Positive attitudes, creative minds, and a strong ethic are essential to our success.
Do you check these boxes? If so, we'd love for you to apply and join our ever-growing team of professionals! A Little About Ponderosa We are a team of home service experts who go the extra mile for our customers.
We believe in the white glove difference and how it makes us shine above the rest.
For nearly 50 years, Ponderosa has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving.
What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon.
And while we are proud of our growth, we've made sure to keep our small-business feel in the community.
Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical.
We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture.
Though we always put the customer first, we know our success wouldn't be possible without our staff.
People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time.
We know it's hiring the right people, for the right position, that will help us serve our community for another 50 years! Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Schedule:
8 hour shift Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Sisters, OR 97759:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
We require a culture index survey to be completed along with your application.
What is a good email for you to receive this survey? Work Location:
Hybrid remote in Sisters, OR 97759.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
